Customer Service Representative
About The Position
Pumps and Controls is a wholesale water treatment equipment supplier based in Arlington, Texas. Starting in June 1986, we have grown to over $2 million in inventory — we stock so you don't have to. We offer fast lead times, 97% same-day shipments, and knowledgeable sales consultants who truly understand your industry. Our full line of products is available to qualifying distributors at wholesale pricing. Pumps and Controls is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.
Requirements
- Basic understanding of order entry and data management systems (Epicor Prophet 21 experience is a plus).
- Familiarity with small package shipping processes (UPS/FedEx) and basic LTL freight procedures.
- Strong phone communication skills and professional email writing abilities.
- Ability and willingness to learn about industrial products, applications, and supporting components.
- Strong organizational skills with attention to detail and the ability to multitask in a fast-paced environment.
- Positive attitude with a customer-focused mindset.
Nice To Haves
- Epicor Prophet 21 experience
Responsibilities
- Manage daily order entry from phone calls, emails, online orders, and faxed purchase orders.
- Communicate with vendors and suppliers regarding purchase orders, shipping and delivery schedules, special-order items, and pricing discrepancies.
- Assist customers with product selection based on application requirements and customer needs.
- Support day-to-day customer service activities to ensure timely and accurate order fulfillment.
- Provide professional and responsive communication to customers through phone and email correspondence.
- Work collaboratively with sales, purchasing, and warehouse teams to support overall customer satisfaction.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- competitive 401(k) matching
- paid time off
- holidays
- parental leave
- wellness resources
- employee referral programs
- employee ownership program
- access to FCG University with over 80,000 learning courses
- opportunities for advancement, cross-functional experience, mentorship, and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
