Customer Service Representative (02923) - 1301 N Prospect Ave
About The Position
We’re looking for a Customer Service Representative to join the team in Champaign, United States. The role serves as a voice of the organization, delivering customer support and building positive relationships. The representative handles customer inquiries and concerns with a friendly, empathetic, and professional demeanor, focusing on resolving issues efficiently, providing accurate information, and creating positive customer interactions. The role responds to customers by phone, email, and chat; resolves issues and complaints; documents interactions; follows up on customer satisfaction; and escalates complex matters when needed. It also involves meeting performance metrics, collaborating with team members, and adhering to company policies and procedures.
Requirements
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Ability to remain calm and patient in challenging situations.
- Problem-solving mindset with a customer-focused approach.
- Proficiency with computer systems and basic software applications.
- Ability to multitask and manage multiple customer interactions simultaneously.
- Organizational skills and attention to detail.
- Previous customer service experience or a related role.
Nice To Haves
- Familiarity with Customer Relationship Management (CRM) software.
- Typing proficiency and comfort with keyboard navigation.
- Knowledge of conflict resolution techniques.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Listen actively to customer concerns and identify appropriate solutions.
- Resolve customer issues and complaints using a supportive and empathetic approach.
- Provide accurate product and service information to customers.
- Document customer interactions and maintain detailed records in the system.
- Follow up with customers to confirm satisfaction and address additional concerns.
- Escalate complex or unresolved issues to appropriate departments or supervisors.
- Meet or exceed performance metrics, including response time and customer satisfaction scores.
- Collaborate with team members to share best practices and support organizational goals.
- Adhere to company policies and procedures while maintaining professional behavior.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
