Customer Service Representative (CSR) – Weekend Availability

Thrasher Electric • Kennesaw, GA

3d

About The Position

This position combines high-level customer service support with dispatching responsibilities, ensuring a seamless experience for our customers from first call through project completion. Weekend and evening availability is required.

Requirements

• Weekend and evening availability
• Strong communication skills and confidence on the phone
• Excellent multitasking and organizational ability
• Proficient with computer systems and CRM software
• Dependable, punctual, and solution-driven
• Team-oriented with a proactive, “go-getter” attitude

Nice To Haves

• 2+ years of CSR experience
• Experience in home services is a plus!

Responsibilities

• Answer inbound calls and make outbound calls with professionalism and care
• Schedule service, maintenance, inspection, and installation appointments
• Assist customers with services, memberships, and general inquiries
• Route calls and information to appropriate departments
• Follow up on open estimates, quotes, and membership renewals
• Communicate with customers to confirm details and answer questions
• Ensure technicians have the necessary materials and job information
• Monitor installation progress and support the field team as needed
• Resolve scheduling issues or delays quickly and efficiently
• Follow up post-installation to ensure customer satisfaction
• Maintain accurate customer records and job documentation
• Use CRM/scheduling systems (Service Titan preferred)
• Collaborate with sales, service, and install teams for a seamless workflow

Benefits

• Performance Bonuses
• Company Sponsored Insurance Provided
• 401(k) with Company Match
• Paid Gym Membership
• Company-Sponsored Dental, Vision & Life Insurance
• Paid Holidays & PTO – 6 holidays + 5 PTO days annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed