Customer Service Representative (CSR)

Road Runner Wrecker Service • Leesburg, VA

9h • Onsite

About The Position

Join a Fast-Paced, Professional Towing & Roadside Assistance Team. We’re looking for a driven and professional Customer Service Representative to be the voice of our company — assisting customers during urgent roadside situations and ensuring timely, accurate dispatch of services. This is more than a call center role — it’s a critical position that keeps operations moving and directly impacts customer satisfaction every day.

Requirements

• Strong communication and active listening skills
• Ability to multitask efficiently in a fast-paced environment
• Critical thinking and problem-solving ability
• Sound judgment and professional decision-making
• Basic computer and math proficiency
• Dependable attendance and strong work ethic
• Positive attitude and team-first mindset
• Leadership potential, accountability, and a commitment to excellence

Responsibilities

• Professionally answer and manage high-volume inbound calls
• Collect accurate service details and coordinate timely dispatch
• Provide clear communication and real-time updates to customers
• Use GPS systems to deliver accurate ETAs
• Assist customers with vehicle release procedures
• Remain calm and solution-focused in high-pressure situations
• Work closely with drivers and internal teams to ensure seamless service

Benefits

• 401(k) with Company Matching
• Health, Dental & Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Parental Leave
• Employee Assistance Program (EAP)
• Professional Development Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed