Customer Service Representative - CSR

Broward County • Fort Lauderdale 33312, FL

14h • Onsite

About The Position

The Broward County Board of County Commissioners is seeking qualified candidates for Customer Service Representative to support the Animal Care Division. This position assists customers in resolving a variety of problems/issues in an assigned agency. Works under close to general supervision according to set procedures, but determines how or when to complete tasks.

Requirements

• Requires one (1) year in customer service or customer relations or closely related experience.
• Possess and maintain a Florida Class E Driver's License based on area of assignment.
• This position is a safety-sensitive position.
• Candidates selected for employment will be subject to pre-employment verifications to include but not limited to; post-offer physical examination/drug test and clearance of the Department of Children and Families Affidavit of Good Moral Character.

Nice To Haves

• Decision Quality: Makes good and timely decisions that keep the organization moving forward. Swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.
• Resourcefulness: Secures and deploys resources effectively and efficiently. Accomplishes tasks without waste, leveraging available resources; requests additional resources when appropriate. Manages multiple priorities and competing demands calmly and effectively.
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Generally follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods.
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people. Maintains an open, friendly, and accepting demeanor when interacting with others; starts conversations and builds rapport; listens attentively and responds non-defensively when given advice, instruction, or critical feedback.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.
• Demonstrates Self-Awareness: Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Seeks and responds to constructive feedback in a positive and professional way. Seeks to understand own impact on others; acknowledges mistakes and finds ways to avoid repeating them.

Responsibilities

• Updates/maintains a variety of databases in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work.
• Checks payment history in order to answer questions from customers regarding payment/use history.
• Resolves a variety of problems/issues from the public and/or other staff in order to maximize the efficiency/effectiveness of office operation and/or service provided.
• Interacts with the public or other County staff/officials in order to assist them in using Department services/programs, collect fees, answer questions, or identify their service needs.
• Posts funds received in order to credit the proper customer account.
• Retrieves information/summary reports from a variety of databases in order to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public.
• Researches county and non-county government information in order to assist customers in determining the appropriate government agency/jurisdiction that can resolve their problem/issue.
• Registers regulated businesses/individuals in order to protect consumers and document regulated businesses/individuals.
• Prepares a variety of correspondence, notifications, forms, and related documents in order to communicate information to staff and/or the public.
• Processes returned checks/credit card transactions in order to collect funds owed for utility services, or license/permit/citation/lien satisfaction fees, and/or update account status.
• Researches misapplied payments in order to post funds received to correct account.
• Professionally retrieve and handle animals that are up for adoption/transfer/foster. (only applicable to Animal Care Division).
• Performs related work as assigned.

Benefits

• High Deductible Health Plan – bi-weekly premiums: Single $10.90 / Family $80.79 Includes a County Funded Health Savings Account of up to $2000 Annually
• Consumer Driven Health Plan – bi-weekly premiums: Single $82.58 / Family $286.79
• Florida Retirement System (FRS) – Pension or Investment Plan
• 457 Deferred Compensation Employee Match
• Eleven (11) paid holidays each year
• Vacation (Paid Time Off) = 2 weeks per year
• Up to 40 hours of Job Basis Leave for eligible positions
• Tuition Reimbursement (Up to 2K annually)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed