Customer Service Representative (CSR)

FIRST FINANCIAL CREDIT•Richmond, KY

12h•Onsite

About The Position

The Customer Service Representative (CSR) position involves greeting customers, ascertaining their needs, and referring them to the appropriate personnel. Responsibilities include processing payments, operating a cash drawer, balancing daily transactions, and soliciting new customers. The role also entails taking and processing applications, entering loan information into the system, printing loan documents, and handling correspondence. Additionally, the CSR will assist with general office duties, maintain office neatness, process credit denials, and adhere to all company policies and regulations. Key tasks include managing delinquent accounts, filing recording documents, processing insurance reports and claims, and closing direct loans as requested. The position requires learning and following all FFC Operations Manual policies and relevant laws.

Requirements

Provide excellent customer service while exhibiting dedication to First Financial Credit’s mission, vision, and values.
Ability to accurately count change back to a customer in both paper and coin format.
Ability to promote and sell loan products and meet or exceed branch goals.
Proficient in the use of Microsoft Office products and information systems that are applicable to the financial credit environment.
Ability to deal effectively and tactfully with customers even in stressful situations.
Ability to work with a team and members of other departments.
Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned.
Strong attention to detail.
Ability to handle sensitive documents or other confidential information.
Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Ability to manage time and be efficient and effective in the completion of assignments.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including the ability to comprehend written sentences and paragraphs in work related documents.
Knowledge of arithmetic and their applications specific to the position.
Ability to look at a computer screen for long periods of time.
Ability to sit for long periods of time.
Ability to stand at a counter to assist a customer, stoop or bend to pick up an object or retrieve a file from a filing cabinet, or lift and carry an object which may weigh up to 15 pounds.
Ability to demonstrate manual dexterity through typing on a keyboard, sorting through paperwork, reaching and grabbing objects and filing.
Ability to listen to and understand information and ideas presented through spoken words and sentences.
Ability to communicate information and ideas in speaking and writing so others will understand.
Ability to see details at close range (within a few feet of the observer).
Ability to tell when something is wrong or is likely to go wrong and initiate appropriate solutions, knowing when it is necessary to escalate to the next level of management.
Ability to operate standard business equipment such as fax, computer, printer, copier, etc.

Nice To Haves

One (1) year experience in a consumer finance company or lending environment is preferred.

Responsibilities

Greet customers in person or by telephone, ascertain their needs, and refer them to the appropriate person within the branch.
Apply customer payments and payoffs for both walk-in customers and those who pay by mail.
Operate cash drawer using FFC cash security procedures.
Balance cash drawer and complete deposits on a daily basis.
Solicit walk-in customers.
Take and process a quality application.
Enter new and renewal loans into system and print loan documents.
Handle incoming and outgoing correspondence.
Assist in general office filing.
Assist with keeping the office neat and presentable at all times.
Process and mail credit denials.
Learn and adhere to all policies in the FFC Operations Manual, as well as all governing local, state and federal regulations and laws.
Telephone delinquent accounts that are less than 30 days past due.
File all recording documents on loans with the appropriate municipal agency.
Process end-of-month insurance report and remittance.
Maintain and follow up on collateral protection insurance.
Follow-up and process A&H and death insurance claims.
Close direct loans at the Manager’s request.
Perform other related duties as assigned.