Customer Service Representative

Auto-Owners Insurance • Lansing, MI

20d • Hybrid

About The Position

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.
We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days a week.
Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Customer Service Representative to join our team.

Requirements

• High School Diploma or its equivalent is required
• Must type a minimum of 40 words per minute with 85% accuracy
• Flexibility for occasional and/or seasonal overtime
• Excellent oral and written communication skills
• Ability to handle multiple assignments
• Ability to work in the U.S. without current or future sponsorship is a requirement.

Nice To Haves

• Direct insurance agency/company experience is a plus

Responsibilities

• Communicate and work with customers and associates at all levels
• Assist with reviewing and answering basic inquiries from customers.
• Make computer inquiries and entries relating to customer accounts
• Communicate with customers and others as needed to research problems and find solutions
• Collect pertinent information from customers to handle inquiries in a timely and accurate manner.
• Prioritize and organize work to ensure it is completed in a timely manner.
• Document customer requests and assist agents with basic tasks.
• Work with confidential and/or sensitive information, data, and matters in accordance with Company standards.
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location.
• Assist with other duties as assigned within the department or elsewhere upon request

Benefits

• Friendly work environment
• Structured training program
• Employee mentoring
• Competitive base salary
• Matched 401(k)
• Fully-funded pension plan (once vested)
• Bonus programs
• Generous paid time off including holidays, vacation days, personal time, and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED