Customer Service Rep(05147) -2029 SR 60

Domino's Franchise•Lake Wales, FL

4d•Onsite

About The Position

The Customer Service Representative (CSR) serves customers and helps prepare and handle food orders in a Domino’s store. The role includes taking orders in person and by phone, addressing customer concerns, handling cash, upselling, preparing pizzas and other products, maintaining food quality and safety, and completing general cleaning and store duties. Team members receive in-store training and support from a manager or teammate. The position can offer opportunities to develop a career with Domino’s.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers, in person and by phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to differentiate between hot and cold surfaces.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to lift and handle deliveries weighing up to 50 pounds, with cases up to 3 feet by 1.5 feet, and stack them on shelves up to 72 inches high.
Ability to perform the physical tasks described, including standing, walking short distances, carrying, pushing and pulling trays, occasional stair or ladder use, bending, crouching, and continuous reaching and hand use.

Responsibilities

Demonstrate a friendly, positive attitude and provide good customer service.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Prepare Domino’s pizzas and other products.
Control food and portion quality.
Follow hygiene and food safety practices.
Prepare food.
Perform general cleaning duties, including cleaning equipment and the facility approximately daily.
Operate store equipment.
Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Communicate with customers and co-workers to process orders.
Use a computer keyboard or touch screen to enter orders.
Unload and carry deliveries and move or stock supplies as needed.