Customer Service Rep(02845) - 106 West Park St
About The Position
Join the team at 106 West Park St in Taylorville, United States, as a Customer Service Representative. This role serves as a welcoming point of contact for customers and provides efficient, friendly service in a fast-paced environment. The representative answers calls and processes customer orders, handles payments, addresses inquiries and issues, and completes operational tasks according to company standards. The role also involves maintaining a clean and organized work area, collaborating with team members during busy periods, and adapting to changing procedures and technologies. The position requires extended standing and regularly lifting items weighing up to 25 pounds. A high school diploma or equivalent is preferred but not required.
Requirements
- Excellent communication skills and a friendly, professional, approachable demeanor.
- Strong customer service orientation and commitment to customer satisfaction.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Basic math skills for accurate cash handling and order processing.
- Ability to multitask, prioritize responsibilities, and manage time effectively.
- Physical stamina to stand for extended periods and regularly lift up to 25 pounds.
- Attention to detail and ability to follow directions precisely and consistently.
- Problem-solving abilities and resilience when handling challenging situations.
- Positive attitude, patience, and empathy when interacting with diverse customers.
- Flexibility to work various shifts, including weekends and holidays as required.
- Strong interpersonal and team collaboration skills.
- Willingness to learn, adapt to new procedures, and embrace technological advancements.
Nice To Haves
- High school diploma or equivalent preferred, but not required.
Responsibilities
- Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a professional, friendly demeanor.
- Address customer inquiries, resolve issues promptly, and provide exceptional service.
- Process cash and credit card transactions accurately.
- Prepare and execute tasks according to company standards and procedures.
- Maintain a clean, organized, and hygienic work environment.
- Collaborate with team members to support smooth operations during peak periods and achieve collective goals.
- Multitask and prioritize responsibilities to meet deadlines and maintain service quality.
- Handle and lift items weighing up to 25 pounds as needed.
- Adapt to new procedures, technologies, and operational changes.
- Contribute to a positive and inclusive team culture through cooperation and a can-do attitude.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
