Customer Service Rep(04684) - West Patrick St
About The Position
The Customer Service Rep provides friendly customer service while taking and processing orders in person and by phone, addressing customer concerns, handling cash, and helping prepare high-quality pizzas. The role also includes food preparation, portion control, food safety and hygiene, inventory tasks, stocking, equipment and facility cleaning, and general store duties. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time, and the job description notes that schedules can accommodate other activities such as school or a second job.
Requirements
- Ability to provide friendly customer service and communicate with customers and coworkers verbally, in writing, and by telephone.
- Ability to comprehend and give correct written instructions.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
- Ability to use a computer keyboard or touch screen to enter orders.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to stand for most tasks and walk short distances for short durations.
- Ability to lift cases weighing up to 50 pounds and stock shelves up to 72 inches high.
- Ability to carry supplies and trays, push or pull trays on dollies, and occasionally climb stairs or a ladder.
- Ability to bend, crouch, squat, and reach continuously or as needed.
- Ability to use hands continuously and frequently use forearms and wrists forcefully when shaping pizza dough.
- Ability to talk and hear on the telephone; near and mid-range vision, depth perception, and ability to distinguish hot from cold surfaces.
- Ability to work in varying and sometimes adverse weather, changing temperatures, cramped quarters, and areas with food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts.
Responsibilities
- Demonstrate a friendly, positive attitude and strong customer service skills.
- Take orders by phone and in person, and receive and process telephone orders.
- Address customer concerns.
- Handle cash and provide correct monetary change.
- Upsell products.
- Prepare high-quality pizzas and other products.
- Maintain food and portion control, hygiene, and food safety.
- Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
- Take inventory and complete associated paperwork.
- Operate equipment and clean equipment and the facility approximately daily.
- Perform general cleaning duties, including outside tasks such as removing trash.
- Communicate with customers and coworkers to process orders.
- Use a computer keyboard or touch screen to enter orders.
- Unload and move product deliveries using a hand truck; carry, push, pull, and stock supplies and trays.
- Perform other store tasks such as changing prices on signs, washing walls, and maintenance when needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
