Customer Service Rep(03443) - 132 West Fulton st

Domino's Franchise • Gloversville, NY

1d

About The Position

Customer Service Representatives (CSRs) politely greet customers in person and by telephone, use a computer point-of-sale system to take orders, and answer questions about products and service to accommodate customers. They assist with preparing food products and packaging orders. CSRs are trained to address product concerns over the phone and resolve non-complex issues to satisfy customers without manager supervision. They are expected to maintain a professional appearance and meet the grooming standards described in printed job aids at the store.

Requirements

• Ability to navigate prompts on a computer point-of-sale system to take orders.
• Ability to answer customer questions about products and service.
• Ability to assist with food preparation and order packaging.
• Ability to address product concerns over the phone and resolve non-complex customer issues.
• Ability to maintain a professional appearance and comply with the store’s grooming standards.

Responsibilities

• Politely greet customers in person and on the telephone.
• Navigate the computer point-of-sale system to take orders.
• Answer customer questions about products and service to accommodate their needs.
• Assist in preparing food products and packaging orders, including boxes, bags, and utensils.
• Address product concerns over the phone and resolve non-complex issues without manager supervision.
• Maintain a professional appearance and meet the store’s grooming standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed