Customer Service Representative- Fixed Rt.

Palm Tran • Central - Palm Tran, FL

7d

About The Position

This clerical support position performs customer service duties for Palm Tran. The primary function is to respond to fixed-route and paratransit customer inquiries, including questions about bus routes and schedules, complaints, commendations, lost and found items, and general information. The role requires effective communication to provide accurate information and precise entry of information into a database and software package. The Customer Service Supervisor provides supervision and reviews work through observation and written reports.

Requirements

• High school graduation or an equivalent recognized certification (GED).
• Six months of previous customer service experience in a call center environment and experience inputting customer data, or an equivalent combination of related training and experience.
• Experience with Microsoft Word and Excel.

Nice To Haves

• Experience providing customer service in a public transit or paratransit environment, including responding to route and schedule inquiries, assisting with trip planning, and documenting complaints and commendations.
• Experience using Trapeze PASS, COM, or similar transit customer service software.
• Bilingual in English and Spanish.

Responsibilities

• Respond to customer inquiries about fixed-route and paratransit services, including routes and schedules.
• Provide information about lost and found items and general Palm Tran services.
• Receive and document customer complaints and commendations.
• Communicate information accurately and enter precise information into a database and software package.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED