Customer Service Rep(05031) -204 W. Alexander St.

Domino's Franchise•Plant City, FL

4d•Onsite

About The Position

The Customer Service Representative serves customers in person and by phone, processes orders and payments, prepares food, and helps maintain a clean and safe store. The role involves working as part of a team, providing friendly service, addressing customer concerns, and supporting store operations. Domino’s provides in-store training and support, and describes opportunities for career growth from customer service to management and franchise ownership. Work is performed in a store with varying temperatures, including a walk-in cooler and hot work areas, and may involve outdoor tasks in varying weather. The position requires standing for most tasks, frequent hand use, and handling food supplies and equipment. Physical tasks include lifting and carrying deliveries, moving trays, stocking shelves, cleaning, and occasionally navigating stairs or a ladder.

Requirements

Communicate verbally with customers and co-workers to process orders in person and by phone.
Comprehend and provide correct written instructions.
Perform basic arithmetic accurately and quickly; a calculator may be used.
Make correct monetary change.
Use verbal, writing, and telephone skills to take and process orders.
Enter orders using a computer keyboard or touch screen.
Coordinate eyes and hands/fingers to make precise movements rapidly and accurately.
Direct activities and perform repetitive tasks, both alone and with others; work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Stand for most tasks and walk short distances for short durations.
Lift and stack deliveries weighing up to 50 pounds, with cases up to 3 feet by 1.5 feet and shelves up to 72 inches high.
Carry supplies, including cans weighing 3 pounds 7 ounces, sauce weighing 30 pounds, and dough trays weighing approximately 12 pounds each.
Push or pull trays on dollies; a stack is approximately 24–30 trays and may require up to 7.5 pounds of force to push.
Infrequently navigate stairs or climb a ladder for tasks such as changing signs, washing walls, or performing maintenance.
Bend, crouch, squat, and reach as required for food preparation, stocking, and cleaning.
Use hands continuously during the day; shaping dough frequently and forcefully uses the forearms and wrists.
Talk and hear on the telephone, use near- and mid-range vision for store tasks, perceive depth, and differentiate between hot and cold surfaces.
Work in varying and sometimes adverse weather conditions for outdoor tasks, store temperatures ranging from 36 degrees in the cooler to 90 degrees and above in some work areas, sudden temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and provide correct monetary change.
Upsell products.
Make pizzas and prepare food products.
Control food and portioning, and follow hygiene and food safety practices.
Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
Operate equipment and prepare products.
Take inventory and complete associated paperwork.
Clean equipment and the facility, approximately daily, and perform general cleaning duties.
Remove trash and perform other outside tasks as needed.