Customer Service Representative

TEKsystems•Raleigh, NC

2d•$16 - $16•Remote

About The Position

TEKsystems is seeking a compassionate, customer-focused Customer Service Representative to serve as a primary point of contact for patients, customers, and healthcare partners. The role provides support by phone and email, handles a range of service inquiries, documents interactions, verifies insurance information, and resolves customer concerns while protecting patient confidentiality. This is a contract-to-hire position based in Raleigh, North Carolina, and is fully remote.

Requirements

Minimum of 1 year of call center experience.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Strong verbal and written communication skills.
Excellent customer service and problem-resolution abilities.
Ability to multitask and navigate multiple computer systems while assisting customers.

Nice To Haves

Previous experience in a healthcare environment.
Experience handling high-volume inbound calls.
Knowledge of insurance verification processes.
Familiarity with HIPAA compliance requirements.

Responsibilities

Answer incoming calls and emails and address patient and customer needs efficiently and professionally.
Handle tank requests, ETA inquiries, equipment pick-up requests, location assistance, order status updates, and pricing inquiries.
Document customer interactions and call details according to standard operating procedures.
Answer questions about products, services, retail store locations, and general service information.
Verify insurance carrier information in company databases.
Resolve customer concerns and complaints using problem-solving and communication skills.
Maintain current knowledge of company products, services, and procedures.
Follow HIPAA guidelines and patient privacy and confidentiality requirements.
Meet established performance metrics and service level expectations.