Customer Service Rep(07105) - 3735 S Pine St

Domino's Franchise•Tacoma, WA

2d•Onsite

About The Position

The Customer Service Representative is an hourly store team member who operates store equipment, stocks ingredients and supplies, prepares products, receives and processes telephone orders, takes inventory, completes related paperwork, and cleans equipment and the facility. Orientation and training are provided on the job. The role involves communicating with customers and coworkers in person and by phone, processing orders using a computer keyboard or touchscreen, handling payments, and performing repetitive food-preparation and store tasks. Work is primarily performed standing, with short periods of walking and occasional desk-based paperwork. The environment may include adverse weather during outside tasks, temperatures ranging from 36°F in the cooler to 90°F or above in some work areas, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Physical tasks can include lifting deliveries weighing up to 50 pounds, carrying supplies, pushing or pulling trays on dollies, climbing stairs or ladders occasionally, bending, crouching, reaching, and continuous hand use. The posting also describes additional duties and qualifications for team members in driver or store-management positions. Those additional duties include delivering orders and promotional materials, and driver-specific requirements include a valid driver's license, a safe driving record, and access to an insured vehicle. The posting does not establish that these additional duties apply to this Customer Service Representative position.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to lift and stock deliveries weighing up to 50 pounds.
Ability to perform the physical tasks described, including standing, reaching, bending, occasional climbing, and continuous hand use.

Responsibilities

Operate all equipment.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and coworkers to take and process orders in person and over the phone.
Make correct monetary change.