Customer Service Rep(01560) - 9511 Lackland Rd
About The Position
Join the team at 9511 Lackland Rd in Overland as a Customer Service Representative. The role focuses on providing positive customer experiences through phone and in-person interactions, order taking, transaction processing, and customer support. Representatives also prepare menu items to company standards, maintain a clean and welcoming work area, and collaborate with colleagues to support smooth operations in a fast-paced environment. The position involves standing for extended periods and lifting items weighing up to 25 pounds. Flexibility to work various shifts, including weekends and holidays as needed, is required.
Requirements
- Excellent verbal and written communication skills and a friendly, approachable demeanor.
- Ability to follow directions, adhere to company policies, and demonstrate reliability.
- Customer-service mindset, empathy, and commitment to customer satisfaction.
- Basic math skills for cash handling and transaction processing.
- Ability to stand for extended periods and regularly lift up to 25 pounds.
- Positive attitude, collaborative team-player mentality, and ability to work with colleagues.
- Ability to multitask and work effectively in a fast-paced environment.
- Problem-solving skills and patience when handling challenging customer situations.
- Proficiency in or willingness to learn point-of-sale systems and cash-handling procedures.
- Flexibility to work various shifts, including weekends and holidays as needed.
- Organizational skills and attention to detail.
- Ability to pass a criminal background check.
- Commitment to maintaining a professional appearance and an inclusive workplace environment.
Nice To Haves
- Previous experience in customer service, food service, or a related field is preferred but not required.
Responsibilities
- Answer incoming phone calls and take customer orders accurately and professionally.
- Process transactions using the point-of-sale system.
- Handle cash transactions accurately.
- Address customer inquiries, resolve concerns, and support customer satisfaction.
- Prepare menu items according to company standards and quality specifications.
- Maintain a clean, organized, and welcoming work environment throughout the shift.
- Collaborate with team members to ensure smooth operations during peak periods.
- Lift and move items weighing up to 25 pounds as needed.
- Adapt to changing priorities and support team needs.
- Contribute to a positive, inclusive workplace through supportive and empathetic interactions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
