Customer Service Representative │Sun-Tue (e/o Wed) │ 6a-6p

National Beef•Kansas City, MO

1d•Onsite

About The Position

National Beef is seeking a Customer Service Representative to provide customer and sales staff support by coordinating and tracking customer orders from order inception through product delivery. The role works with customers, sales staff, carriers, drivers, loading docks, transportation, logistics, scheduling, and customer purchasing and receiving departments. It tracks trucks and deliveries, monitors shipment status, communicates with carriers, resolves transportation or delivery issues, and provides timely updates to customers and internal teams. The representative serves as an information provider and problem solver for order and delivery activity, provides additional assistance to account managers, and delivers dependable customer support. This is an on-site position in Kansas City, Missouri. The schedule is Sunday through Tuesday and every other Wednesday, from 6 a.m. to 6 p.m. Candidates must complete a background check, be at least 18 years old, and be authorized to work for any U.S. employer; visa sponsorship is not available.

Requirements

High school education or equivalent.
At least 3 years of customer service experience.
General office skills and computer experience, including Microsoft Outlook, Word, and Excel.
Strong Outlook and email-management skills.
Previous experience with heavy phone work.
Excellent written and verbal communication skills.
Ability to organize, prioritize, and handle multiple tasks simultaneously, including shifting priorities quickly in a fast-paced customer service and transportation environment.
Ability to work in stressful circumstances and communicate professionally with people of varied personalities and authority levels.
Ability to manage a high volume of emails and respond quickly, accurately, and professionally.
Ability to track shipments and communicate effectively with carriers and customers.
Strong reasoning and problem-solving ability.
Ability to work efficiently in a high-volume environment handling transportation issues, emails, phone calls, and customer requests simultaneously.
Driven, goal-oriented, self-disciplined, resourceful, dependable, and able to work with little or no supervision.
Professional appearance and attitude, and a good work ethic.
Must be at least 18 years of age.
Must be authorized to work for any employer in the United States; visa sponsorship is not available.
Must successfully complete a background check.

Nice To Haves

Previous experience in carrier operations, transportation, trucking, logistics, freight operations, or a related environment is strongly preferred.
Working knowledge of DOT rules and regulations related to commercial transportation and drivers is preferred.

Responsibilities

Support and serve customers and sales staff while coordinating and tracking orders from inception through delivery.
Coordinate with customers, sales staff, carriers, drivers, loading docks, transportation, logistics, scheduling, and customer purchasing and receiving departments.
Track trucks and deliveries; communicate with carriers; monitor shipment status; resolve transportation or delivery issues; and provide timely updates to customers and internal teams.
Provide information and general problem-solving support for order and delivery activity.
Provide an enhanced level of assistance to account managers and dependable service and support to their customers.
Perform other duties as assigned.