Customer Service Representative

HR Collaboration Group•Michigan City, IN

3d•Onsite

About The Position

The Customer Service Representative manages customer orders, inquiries, quotes, and invoicing, partnering with internal teams to resolve issues and provide timely, accurate, and exceptional customer service. The role is located in Michigan City, Indiana, and works in a standard office environment during core hours of 7:30 a.m. to 4:00 p.m., Monday through Friday, for 40 hours per week. The position reports to the Customer Service Manager and has no direct reports or travel requirements. Candidates should have strong customer service, communication, organization, prioritization, attention to detail, mathematical, and analytical skills. Microsoft Office 365 skills and Excel experience are required. A high school diploma or GED is preferred, as is at least two years of customer service or clerical experience, preferably in manufacturing or distribution; equivalent combinations of education and directly related experience may be considered. The company describes a people-first, collaborative, supportive, community-focused culture that values integrity, excellence, individual growth, and employee well-being. Pay is commensurate with proven expertise and may grow as the team member grows.

Requirements

High school diploma or GED preferred; an equivalent combination of education and directly related experience may be considered.
At least 2 years of customer service or clerical experience preferred, ideally in a manufacturing- or distribution-related environment.
Strong customer service and communication skills; ability to manage customer inquiries, orders, quotes, and issues.
Strong organization, prioritization, and attention to detail, including accurate processing of invoices and shipping documentation.
Strong mathematical and analytical skills, including the ability to perform unit conversions accurately.
Strong Microsoft Office 365 skills and Excel experience required.
Solid written and verbal English communication and active-listening skills; ability to explain technical, service, and billing information clearly and professionally.
Customer-focused, friendly, supportive, professional, dependable, and responsive, with a sense of urgency.
Self-motivated and able to work independently and as part of a team; maintains professionalism in difficult or high-pressure situations; positive attitude and willingness to learn.
Collaborative, respectful, community-focused, and service-oriented; demonstrates integrity, sound judgment, accountability, and respect for confidential information.

Nice To Haves

Customer service or clerical experience in a manufacturing- or distribution-related environment.
High school diploma or GED.

Responsibilities

Manage customer orders and returns to ensure accurate and timely processing.
Respond to customer inquiries and provide status updates.
Create customer invoices and related documentation for accurate billing.
Prepare international shipping and customs documents, as well as Proforma Invoices.
Collaborate with Sales, Production, Product Development, and Accounts Receivable to resolve issues and meet customer needs.
Address customer issues and concerns to maintain positive customer relationships and service satisfaction.
Perform other related duties as assigned.