Customer Service Representative Float

First Fed • Sequim, WA

19d • $18 - $36 • Onsite

About The Position

Identify customer needs and sell Association products and services that benefit those needs. Process a variety of customer financial transactions in accordance with established guidelines and procedures. This is a float position that may support multiple branches in Sequim, Port Angeles, and Forks.

Requirements

• High school diploma or certified equivalency.
• CSR I typically requires up to one year of teller or cash-handling experience in a busy retail environment involving math skills to pay and receive cash.
• CSR II typically requires one to two and a half years of teller or strong cash-handling experience in a busy retail environment involving math skills to pay and receive cash.
• CSR III typically requires two and a half or more years of teller experience in a financial institution or centralized vault-type environment involving math skills to pay and receive cash.
• Demonstrate and maintain a professional, outgoing, and pleasant demeanor.
• Effective listening and probing skills to identify customer needs and match them with bank products and services.
• Ability to work in a fast-paced, high-volume cash-handling environment with daily face-to-face customer contact while providing a high level of customer service.
• Ability to create general correspondence and communicate effectively verbally and in writing.
• Proficient keyboarding and ten-key/calculator skills.
• Strong mathematical, organizational, and interpersonal skills.
• Ability to meet bonding requirements for employment.
• Ability and willingness to work a Saturday schedule as needed.
• Valid Washington State driver’s license.

Nice To Haves

• Fluency in English and Spanish (speaking, reading, and writing).
• Working knowledge of Microsoft Office applications, including Word and Excel.

Responsibilities

• Meet sales and referral goals by identifying and selling Association products and services that benefit customers’ needs.
• Develop and maintain current knowledge of new and existing products and services.
• Support sales objectives and campaigns by cross-selling basic products or referring customers to employees responsible for closing sales.
• Process customer financial transactions in accordance with established policies and procedures.
• Establish and maintain cash drawer limits according to policy.
• Welcome customers and visitors courteously, and address customers by name at least once during account transactions.
• Balance cash drawers and teller transactions accurately and securely.
• Safeguard cash received for the cash drawer and promptly account for or transfer funds.
• Address customer questions and concerns and refer them to appropriate internal resources for resolution.
• Perform vault duties as needed, such as ordering or shipping currency and coin and distributing money to tellers.
• Maintain regular and predictable attendance.
• Perform related duties and responsibilities as required.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Retirement plans, including a 401(k) with company match and an Employee Stock Ownership Plan
• Gym membership reimbursement
• Discounts on banking products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED