Customer Service Representatives - Remote (TX, OK, CO, NV and NM Only)

Sutherland • Dallas, TX

2h • Remote

About The Position

As a Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. This is the job for you if: You excel at handling various types of customer inquiries, you are an active listener and can leverage probing question to resolve issues, you have a proven track record for hitting sales targets, and you bring an enthusiastic personality.

Requirements

• Excellent verbal and written communication skills.
• Strong multitasking abilities.
• The drive to solve problems and meet goals.
• Ability to work in a fast paced, ever-changing environment.
• Ability to type 30 WPM with accuracy.
• Familiarity with Microsoft Office tools.
• Experience in customer service and sales.
• High school diploma or equivalent.
• Proven work history related to the job field, 1-3 years’ experience utilizing those skills in a customer-facing role.
• Must successfully pass background check with reference checks.
• Reside in Texas, Oklahoma, Colorado, Nevada or New Mexico.

Responsibilities

• Deliver exceptional service and solutions to customers through inbound calls.
• Handle various types of customer inquiries.
• Actively listen and leverage probing questions to resolve issues.
• Meet sales targets.

Benefits

• Hourly Wage
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities
• Additional pay incentives
• Monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
• All technical equipment needed to be successful in a remote, work from home environment, including webcam for training/meeting purposes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED