Customer Service Representative - Veterinary (CSR)

Loving Care Animal Clinic • Fremont, MI

20h • Onsite

About The Position

Loving Care Animal Clinic is seeking a Customer Service Representative (CSR) for their small-animal clinic in Fremont, Michigan. The CSR is the first point of contact for clients and plays a crucial role in setting the tone for their visit. The ideal candidate is organized, compassionate, detail-oriented, and thrives in a busy environment while remaining calm under pressure. This role is essential for providing high-quality, affordable care to pets and their families.

Requirements

• High school diploma or equivalent.
• Previous customer service experience required.
• Excellent verbal and written communication skills.
• Strong spelling and attention to detail.
• Comfort with computers and ability to learn new software quickly.
• Strong multitasking abilities.
• Ability to stay calm, organized, and kind in a high-traffic, occasionally stressful environment.
• Accuracy and trustworthiness with cash handling and confidential client information.
• Genuine comfort and confidence around animals of all sizes and temperaments.
• Compassion, emotional intelligence, and a reliable, team-first attitude.

Nice To Haves

• Experience in a veterinary or medical office.
• Experience with EzyVet or a similar practice-management system.

Responsibilities

• Greet clients and patients upon arrival.
• Answer multi-line phones promptly and warmly.
• Respond to client emails and messages professionally.
• Book and confirm appointments, surgeries, and recheck visits using EzyVet software.
• Check clients in and out, verifying and updating information.
• Scan microchips and weigh patients.
• Review invoices and process payments accurately.
• Schedule follow-up visits.
• Create and maintain pet, client, and clinical records.
• Attach and verify signed consent forms.
• Document current medications.
• Complete rabies certificates precisely.
• Perform client callbacks for lab results and wellness reminders.
• Build clear treatment estimates.
• Process prescription-refill requests.
• Triage urgent concerns by communicating with the medical team.
• Maintain a balanced cash drawer and process transactions.
• Complete end-of-day reconciliation and payment summaries.
• Open and close the clinic, completing daily checklists.
• Keep the reception area clean and welcoming.
• Secure records, payments, and the building at day's end.
• Support clients with empathy during difficult decisions about their pets' health.
• Assist with other duties as assigned, as team members often wear multiple hats.

Benefits

• $17–$19 per hour, potentially more with well-qualified previous experience.
• Front-loaded paid time off (PTO) that grows with tenure (up to four weeks per year after 4+ years of employment) with rollover.
• 7 paid holidays plus 1 floating holiday.
• No-cap unpaid time off (UTO).
• Generous employee discount on veterinary care and products for your own pets.
• Supportive, family-style culture that values communication, teamwork, and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED