Customer Service Representative - Veterinary (CSR)

Loving Care Animal Clinic LLC • Fremont, MI

2d • $17 - $19 • Onsite

About The Position

Loving Care Animal Clinic is seeking a dependable, warm, detail-oriented Customer Service Representative (CSR) who thrives in a busy environment, stays calm under pressure, and genuinely enjoys helping people and their pets. As the heart of the front desk, the CSR is the first face and voice clients encounter, setting the tone for their visit. This is a full-time, in-person role at a small-animal clinic in Fremont, Michigan, focused on providing high-quality, affordable care.

Requirements

• High school diploma or equivalent.
• Previous customer service experience required.
• Excellent verbal and written communication skills, with strong spelling and attention to detail.
• Comfort with computers and ability to learn new software quickly.
• Strong multitasking abilities and ability to stay calm, organized, and kind in a high-traffic, occasionally stressful environment.
• Accuracy and trustworthiness with cash handling and confidential client information.
• Genuine comfort and confidence around animals of all sizes and temperaments.
• Compassion, emotional intelligence, and a reliable, team-first attitude.

Nice To Haves

• Experience in a veterinary or medical office.
• Experience with EzyVet or a similar practice-management system.

Responsibilities

• Greet clients and patients, answer multi-line phones, and respond to client emails and messages.
• Book and confirm appointments, surgeries, and recheck visits using EzyVet practice-management software.
• Check clients in and out, verify and update information, scan microchips, weigh patients, review invoices, process payments, and schedule follow-up visits.
• Create and maintain pet, client, and clinical records, including consent forms, medication documentation, and rabies certificates.
• Complete client callbacks for lab results and wellness reminders, build treatment estimates, process prescription-refill requests, and triage urgent concerns.
• Handle cash drawer, process transactions, and complete end-of-day reconciliation and payment summaries.
• Complete daily opening and closing checklists, maintain reception area cleanliness, and secure records, payments, and the building.
• Support clients with empathy and discretion during difficult decisions about their pets' health.
• Assist with other duties as assigned, as team members wear many hats.

Benefits

• $17–$19 per hour, potentially more with well-qualified previous experience.
• Front-loaded paid time off (PTO) that grows with tenure, up to four weeks per year after 4+ years of employment, with rollover.
• 7 paid holidays plus 1 floating holiday.
• No-cap unpaid time off (UTO).
• Generous employee discount on veterinary care and products for your own pets.
• Supportive, family-style culture that values communication, teamwork, and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED