Customer Service Representative - CSR - Gallatin Veterinary Hospital
About The Position
Gallatin Veterinary Hospital is seeking a Customer Service Representative (CSR) to join their team in Bozeman, Montana. This is a full-time position at a 5-doctor general practice, open Monday through Saturday. The hospital emphasizes work/life balance with a four-day work week for CSRs. The role involves actively recruiting new clients, promoting hospital services, scheduling appointments, managing client flow, and ensuring excellent communication. The CSR will also handle basic client inquiries, triage patient needs, dispense medications, manage cash transactions, and resolve customer complaints. A collaborative and compassionate approach to pet healthcare is essential.
Requirements
- High School Diploma or GED required
- 1+ years experience in retail sales or customer service preferred
- Experience in a medical facility desired
- Ability to provide effective customer service principles
- Basic knowledge of medical terminology
- Basic proficiency with a variety of computer programs including Microsoft Office Suite
- Basic written, verbal, and active listening communication skills
- Strong customer relations and interpersonal skills
- Exercises tact and diplomacy in dealing with sensitive issues and situations
- Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
- Strong organizational and time management skills
- Effectively and quickly responds to requests in a proactive manner
- Strong attention to detail and high level of accuracy
Responsibilities
- Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
- Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital’s services and products to existing and prospective customers
- Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs
- Assist incoming clients. Document and enter the pet’s history, requested services, and other pertinent information within the practice management software
- Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
- Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient’s service needs. Refer the patient to the appropriate veterinary staff as needed
- Schedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling
- Assist outgoing clients by providing all necessary instructions, information, and invoices
- Dispense prescription items per the Veterinarian's instructions and sells retail products
- Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
- Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem
- Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets
- Comply with all practice policies, quality assurance guidelines, and minimum standards of care
- Perform other duties and projects as requested
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
