Customer Service Representative - Trainee
Wilson Company•Haltom City, TX
•$19 - $23•Onsite
About The Position
Provide service excellence to our prospects and customers by accurately and efficiently fulfilling their needs. Responds to customer requests for price & availability, product information, technical support and expedites.
Requirements
- Ability to be courteous and have a positive attitude
- Good listening & clarification skills
- Ability to work well in a fast-paced team environment
- Must be detail oriented and maintain a high level of accuracy
- Ability to build and maintain long term relationships
- Ability to continuously improve knowledge
- Good communication and problem-solving skills
- Good working knowledge of various computer programs including MS Office computer programs
- Good mechanical aptitude
- Two years of customer service experience required
- Valid driver’s license and acceptable motor vehicle record required.
Nice To Haves
- Knowledge of fluid power products preferred or ability to obtain Industrial Fluid Power Certification (IFPS) as a hydraulic specialist, pneumatic specialist and/or connector specialist within 2 years.
- Technical school or four-year degree preferred
- 1 year of experience with fluid power/motion control products preferred
Responsibilities
- Engage with Internal and External Customers on behalf of Wilson Company
- Work with internal CSR teams and other departments to find appropriate solutions to problems.
- Process telephone, mail, EDI, and email quotations and orders
- Solve customer application problems
- Serve walk-in customers as needed
- Cross over competitive products
- Purchase parts for rush orders
- Expedite orders for customers
- Process customer returns
- Trouble shoot and resolve order processing issues
- Load customer part number cross-references & specific pricing information
- Utilize printed and on-line vendor information resources
- Keep product and reference information up to date
- Provide literature to customers
- Pick, pack and ship items if necessary
- Assist with cycle counting if required
- Assist with Retail store activities as required
Benefits
- Background check
- Drug screening
- Acceptable motor vehicle record
- Possession of a valid driver’s license
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
