CSR/ SA

Tornado Bus Company•West Memphis, AR

About The Position

We are seeking a reliable and customer-focused Customer Service Representative / Station Attendant (CSR/SA) to support daily terminal operations and deliver a positive customer experience. The role provides accurate information, assists passengers, processes ticket sales, and helps maintain a clean and safe terminal environment. The ideal candidate is bilingual in English and Spanish, enjoys interacting with people, demonstrates professionalism, and is committed to exceptional service. Responsibilities include responding to customer inquiries and concerns, processing ticket purchases through telephone, internet, and over-the-counter transactions, and operating point-of-sale equipment. The position also assists passengers with luggage and travel guidance, maintains terminal facilities and cleaning supplies, assists with cleaning company vehicles, and may support bus fueling operations after proper training. The role requires following company policies, safety guidelines, and applicable regulations.

Requirements

High school diploma or GED equivalent.
Bilingual proficiency in English and Spanish.
Basic computer skills, including navigating operating systems and typing.
Strong customer service and interpersonal skills.
Ability to work independently and as part of a team.
Ability to lift and move luggage as required.
Ability to maintain professionalism in a fast-paced environment.
Ability to stand, walk, bend, and lift throughout the workday.
Ability to lift and carry luggage and other items as needed, up to 70 lbs.
Ability to work indoors and outdoors in varying weather conditions.

Nice To Haves

At least 2 years of customer service, transportation, retail, hospitality, or related experience.
Experience handling cash transactions and operating point-of-sale systems.
Conflict resolution and problem-solving skills.
Strong verbal and written communication skills.

Responsibilities

Provide customer service to passengers, visitors, and business partners.
Answer questions about destinations, schedules, fares, directions, and company services.
Handle customer concerns and complaints professionally and effectively.
Sell and process ticket purchases by telephone, internet, and over-the-counter transactions.
Operate cash registers, credit card terminals, and other point-of-sale equipment.
Maintain positive working relationships with partner agencies and vendors.
Greet visitors and notify appropriate personnel of visitor or vendor arrivals.
Assist passengers with loading and unloading luggage, ensure baggage complies with company policies and regulations, and provide travel guidance.
Maintain cleanliness and organization of waiting areas, restrooms, windows, parking lots, and driver dormitories where applicable.
Sweep and mop, empty trash, and replenish supplies as needed.
Assist with cleaning company vehicles at designated locations and keep cleaning supplies and washing areas organized.
Dispose of motor coach wastewater properly when required.
Follow company policies, procedures, safety guidelines, and applicable local, state, and federal regulations.
Use personal protective equipment and required safety gear properly.
Assist with bus fueling operations at designated terminals after proper training.
Perform other duties as assigned.