Customer Service Representative (Spanish & English)

Michael & Associates, Attorneys at Law

3d • Remote

About The Position

Michael & Associates is a leading criminal defense law firm based in Austin, Texas, representing clients across the state in a wide range of cases—from minor offenses to serious felonies. We are committed to delivering high-quality legal services with professionalism, accuracy, and exceptional client support. We are growing rapidly and expanding our global support team. We are currently seeking talented bilingual professionals in Mexico who are detail-oriented, proactive, and passionate about helping people. If you thrive in a fast-paced, service-driven environment, we’d love to connect with you. About the Role We are looking for a Bilingual Customer Service Representative (Spanish & English) to support our U.S.-based legal team and clients. This role is ideal for individuals who are highly organized, communicative, and committed to delivering excellent customer experiences in a professional services environment.

Requirements

• Strong Spanish and English communication skills, both written and spoken.
• A minimum of 5 years of experience in customer service within the call center industry.
• Access to their own laptop or PC, a high-quality headset, reliable high-speed internet, and a backup internet connection.
• Resume provided in English.

Nice To Haves

• Experience in billing and invoicing is considered an advantage.

Responsibilities

• Respond to client inquiries in both Spanish and English via phone, email, and chat with professionalism and clarity.
• Help gather, organize, and relay client information to ensure attorneys and legal teams have accurate and timely details.
• Maintain client records, update case management systems, and ensure information is accurately documented.
• Provide compassionate, responsive, and solution-oriented support to clients navigating sensitive legal matters.

Benefits

• Permanent fully remote role (work from home)
• Work with a reputable U.S. law firm
• Professional and collaborative global team environment
• Training provided in U.S. legal client service and processes
• Long-term position with competitive pay
• Salary Range: $7 USD per hour
• Career Growth – Unlock opportunities for advancement and professional development.
• Innovative Culture – Thrive in a collaborative, inclusive environment that values creativity and new ideas.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed