Customer Service Representative - Service BDC
About The Position
Sunset Automotive Group has immediate openings for a motivated team member in our Business Development Center. In this position, you will be responding to customers who contact us by phone, email, or online chat to answer questions and set appointments for our service center. You will also make outgoing calls to current clients to remind them they are due for service and get them scheduled. Some experience with automotive service is preferred but not required. Previous success in a BDC Center or a related position such as a Call Center-Inside Sales-Customer Service-Marketing-Lead Conversion is required. Successful candidates will have the ability to multi-task, be a team player, have a pleasant personality and experience working with customers by email and over the phone. If you are a Customer Service Specialist looking to further your career with an established and respected automotive dealership organization, join our team at Sunset Cadillac of Bradenton! $18-20/hr.
Requirements
- Previous success in a BDC Center or a related position such as a Call Center-Inside Sales-Customer Service-Marketing-Lead Conversion is required.
- Ability to multi-task
- Be a team player
- Pleasant personality
- Experience working with customers by email and over the phone
- Outstanding customer service skills
- Excellent verbal and written communication and interpersonal skills
- Proven track record in BDC center or call center
- Excellent customer service and communication skills
- Ability to establish rapport and build relationships to ensure repeat customers
- Strong multi-tasking and organization skills
- Intermediate computer proficiency
- Verifiable work history
- Professional appearance and demeanor
- Strong English skills
Nice To Haves
- Some experience with automotive service is preferred but not required.
- X-time, Reynolds, OnTrac experience helpful.
- Bilingual candidates also needed.
Responsibilities
- Monitor and respond to internet and phone inquiries
- Determine each customer's vehicle service needs by active listening
- Make outgoing calls to current clients for reminders and to set appointments
- Learn, understand, and follow call and email scripts
- Set, confirm, and follow up on appointments
- Perform satisfaction surveys with customers
- Other duties as required
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Short- and long-term disability coverage
- Life insurance
- Paid time off available after 6 months
- Company-paid training
- Employee discounts at all Sunset locations
- No state taxes!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
