Customer Service Representative - Parts Services

CNX•Hamilton, ON

1d•Onsite

About The Position

As an Automotive Customer Service Representative, you will interface with customers and dealers through voice, chat, email interactions to provide an exceptional customer service experience. You’ll act as the frontline touchpoint for our elite clientele, handling inquiries, complaints, and providing technical support on automotive issues. As an industry leader and luxury brand, we pride ourselves in delivering outstanding products and services. Our Automotive Customer Service Representatives are brand advocates and deliver a best-in-class experience that supports and strengthens brand loyalty. Concentrix is looking for talented individuals to join their diverse team from 70+ countries where all members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, they help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation.

Requirements

High School diploma
Experience working with Automotive is an asset and preferred
Proven experience in inventory management or a related field.
Communicate effectively with various stakeholders both in written and verbal forms
Experience with the Microsoft Office Suite
Must be flexible, detail oriented, organized, able to multi-task with variety of different tools
Problem-solving skills, detail oriented with an ability to work independently and under pressure
Proficiency in fast-paced environments
Eagerness to learn new technologies
English (Required)

Nice To Haves

Familiarity with a parts catalogue and automotive components, including their role in vehicle operation, is highly advantageous.

Responsibilities

Understanding Parts Catalogue and Automotive Enthusiast: Familiarity with a parts catalogue and automotive components, including their role in vehicle operation, is highly advantageous.
Problem Solving Expertise: Strong problem-solving skills are essential for this role. You will act as a central hub, gathering information from various groups to find solutions.
Solution-Orientated Approach: This role requires a solution-orientated mindset, involving investigative work on multiple issues and the ability to integrate findings effectively.
Research Skills: While not an authoritative position, this role demands excellent research skills to thoroughly investigate issues.
Analytical Thinking: Ability to analyze problems and outline necessary steps to achieve a positive resolution.
Communication Skills: Deliver challenging messages with empathy, patience, and clear guidance.
Order Management: Review and assist with orders, check part availability, use discretion in communicating about ETA issues, support other departments, and guide them in finding and utilizing information.
Documentation: Maintaining accurate records of parts transactions, including orders, deliveries, and inventory adjustments.
Collaboration: Work with cross-functional teams and provide actionable insights back to our clients
Inventory Management: Efficiently use inventory tool to identify accurate part numbers, specifications based on VIN information.
Deliver expert customer experiences…with a smile.

Benefits

medical, dental, and vision insurance
comprehensive employee assistance program (EAP)
registered retirement savings plan
paid time off and holidays
paid training days
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
A range of other perks and benefits