Technical Services - Customer Service Representative

Carrier•Waterloo, ON

3d•CA$43,500 - CA$93,500•Hybrid

About The Position

Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality, and transportation, Carrier improves lives, empowers critical industries, and ensures the safe transport of food and life-saving medicines. Viessmann, now part of the Carrier Group, is a global leader in sustainable climate and energy solutions, focused on creating living spaces for future generations. Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainable development and comfort. The company offers a comprehensive portfolio including heating, cooling, ventilation, and energy systems for residential, commercial, and industrial markets worldwide. This role is for a Technical Services - Customer Service Representative who will focus on Warranty & Logistics tasks, acting as a bridge between the technical service team and the global supply chain. The position involves managing the full lifecycle of high-end heating systems and components, with an emphasis on quality and customer satisfaction. Initially, this will be an onsite role in Waterloo with the possibility of becoming a hybrid role.

Requirements

High School Diploma or GED
1+ years experience in customer service
Must have unrestricted authorization to work in Canada. No visa sponsoring available.

Nice To Haves

Knowledge of hydronic heating equipment and components
Analytical thinking, organizational and interpersonal skills
Willingness to acquire necessary product knowledge
Ensure high level of company-internal work contribution and customer satisfaction.
SAP experience

Responsibilities

Organize warranty returns (boiler pressure vessels, storage tanks, burners, all associated parts) complete with attached paperwork for warranty inspection approval.
Assign Returned Goods Authorization (RGA) numbers to parts (boiler pressure vessels, storage tanks, burners, all associated parts) for return to Viessmann Canada.
Follow through with warranty acceptance/decline based on signing authorities and issue credit.
Compile and return components from Viessmann sub-suppliers through RGA numbers from the sub-supplier.
Follow through with notification of credits from sub-suppliers.
Assist with quality control inspection and repackage stock (if necessary).
Arrange testing and/or inspection of equipment for warranty purposes.