Customer Services Representative
About The Position
This full-time position is responsible for administering drug testing and installing, managing, and maintaining electronic monitoring devices, including alcohol and location monitoring. The candidate will have a primary duty in either drug testing or electronic monitoring installation but must be willing to accept assignments in the other area as needed, on a daily, weekly, ad hoc, or rotating basis as directed by management. Responsibilities include meeting with clients for installations, removals, and maintenance, scheduling appointments, managing daily communications and equipment alerts, creating customer accounts, tracking participants, processing payments, and delivering reports to supervising agencies. The role also involves administering urine analysis samples according to protocol and chain of custody procedures, with on-the-job training provided.
Requirements
- 6 months of customer service experience
- Clean Background
- Proficient in Microsoft Office O365
- Ability to bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position.
Nice To Haves
- Some travel may be required
Responsibilities
- Administer drug testing.
- Install, manage, and maintain electronic monitoring devices (alcohol and location monitoring).
- Meet with clients to install, remove, or perform maintenance on monitoring technologies.
- Provide customer service duties to clients and agencies served.
- Schedule installation and maintenance appointments for new referrals.
- Manage daily communication and equipment alerts and maintenance items.
- Create individual customer accounts and track participants.
- Take payments for services provided.
- Deliver participant completion, non-compliance, and payment reports to appropriate supervising agencies.
- Administer Urine Analyses samples per protocol and chain of custody procedures.
- Manage daily communication with billing and maintenance items.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
