Customer & Health Services Representative

HASC PERSONNEL SERVICES INC•LaPlace, LA

3d•Hybrid

About The Position

The Customer & Health Service Representative plays a critical role in supporting training, customer service, and occupational health services across the organization. This position combines responsibilities from eLearning lab proctoring, customer service scheduling, and occupational health testing to ensure seamless operations and high-quality service delivery. The specialist will work closely with trainees, instructors, and medical staff to maintain compliance, efficiency, and professionalism in all assigned tasks.

Requirements

High school diploma or GED.
Entry-level proficiency in Microsoft Word, Excel, PowerPoint, and Internet Explorer.
Basic knowledge of computer hardware and software.
Willingness to travel and work at different locations as needed.
Completion of required certifications (NIOSH, CAOCH, drug/alcohol testing) within designated timeframes.

Nice To Haves

Strong customer service and communication skills (written and oral).
Ability to work independently and adapt to varied environments.
Proven decision-making under pressure and attention to detail.
Willingness to cross-train and assist other departments.
Ability to learn and use custom software applications.

Responsibilities

Open or close eLearning lab daily; maintain cleanliness and inventory.
Check in trainees, verify identification, and launch courses or exams.
Proctor trainees and enforce testing protocols and company policies.
Assist Safety Instructors with classroom setup, material inventory, and testing procedures.
Report course discrepancies and unethical behavior to management.
Greet and process trainees, verify credentials, and issue badges.
Handle fax registrations, payments, and course requirement confirmations.
Use custom software applications for scheduling and trainee management.
Respond to customer inquiries and assist other departments during peak periods.
Administer respirator fit tests, audiometric tests, drug/alcohol screenings, and pulmonary function tests.
Calibrate, inspect, and maintain testing equipment per manufacturer guidelines.
Ensure confidentiality of customer data and compliance with CFR standards.
Disinfect and inspect equipment after each use.
Respond to after-hours calls and support medical services as needed.