Customer Services Representative
Sonora Quest Laboratories / Laboratory Sciences of Arizona•Yakima, WA
•Onsite
About The Position
Provides Customer Service functions dealing directly with patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence. Oversees collection of timely documentation from network providers and patients to ensure adherence to quality standards and timely filing requirements.
Requirements
- Requires a high school diploma or GED
- Minimum of two years of customer service experience
- Requires excellent verbal and organizational skills
- The ability to interface with difficult customers
- Work with minimum direct supervision to meet required goals
Nice To Haves
- One year of previous medical billing experience
- Additional related education and/or experience
Responsibilities
- Provides Customer Service functions dealing directly with patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence
- Oversees collection of timely documentation from network providers and patients to ensure adherence to quality standards and timely filing requirements
Benefits
- Comprehensive benefit package for all benefit-eligible positions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
