Bilingual Customer Services Representative

GEORGIA SURGICARE, LLC • Loganville, GA

5d • Onsite

About The Position

JOIN OUR TEAM AS A BILINGUAL CALL CENTER REPRESENTATIVE (SPANISH/ENGLISH) AT IBI CLINIC!

Are you a strong communicator, patient-focused, and results-driven professional who thrives in a fast-paced environment? We are looking for a Bilingual Call Center Representative to join our growing team and support patient scheduling, lead management, and overall patient experience.

IBI CLINIC is one of the fastest-growing and most innovative Ambulatory Surgery Centers, and we are seeking someone who can manage patient interactions efficiently, convert inquiries into booked appointments, and deliver exceptional service.

Location: Loganville, GA
Schedule: Monday - Friday (No weekends, no holidays, no on-call)

At IBI CLINIC, we are dedicated to transforming patient care through personalized service, leading-edge treatments, and a high-performance culture.

Requirements

• Strong Sales and Conversion Skills - Ability to convert patient inquiries into scheduled appointments and procedures
• Bilingual Communication Skills - Fluent in both Spanish and English, with the ability to communicate clearly and confidently with patients
• Call Center Experience - Experience handling high-volume inbound and outbound calls in a fast-paced environment
• Patient-Centered Approach - Provide clear guidance and support to patients while delivering an exceptional experience
• Problem-Solving Skills - Ability to assess patient needs and route calls appropriately
• Attention to Detail - Accurate documentation of patient interactions and scheduling details
• Tech-Savvy - Able to adapt and learn to use EMR systems and scheduling platforms (AthenaHealth experience is a plus)
• Sense of Urgency and Efficiency - Manage high call volume while maintaining quality and accuracy
• Reliable and Professional - Consistent, accountable, and able to represent the clinic at a high level
• Minimum of 1 year of call center experience
• Bilingual in Spanish and English (Required)

Nice To Haves

• Experience in a medical office or physician group practice (Preferred)
• Familiarity with EMR systems such as AthenaHealth (Preferred)

Responsibilities

• Manage a high volume of inbound and outbound patient calls in a timely and professional manner
• Schedule appointments and procedures for new and existing patients
• Identify patient needs and direct them to the appropriate department or provider
• Document all patient interactions accurately, following standard operating procedures
• Send messages, emails, and telephone encounters to providers regarding patient needs or requests
• Ensure patients are fully informed about procedures, next steps, and expectations
• Manage inbound leads and follow up to convert inquiries into scheduled appointments
• Provide exceptional customer service while maintaining efficiency and accuracy
• Collaborate with internal teams to ensure smooth patient flow and communication

Benefits

• A Supportive Team Environment - Work alongside physicians, clinical leaders, and a collaborative operations team
• Growth Opportunities - Be part of a rapidly expanding organization with opportunities for advancement
• Fastest Growing Surgical Practice in the Southeast - Join a team focused on growth, innovation, and results
• Recognition and Impact - Your work directly contributes to patient experience and practice growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees