Customer Services Representative

Waste Management, Inc. (WM)•Lodi, CA

18h•$23•Onsite

About The Position

The Customer Service Rep I position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers expectations. WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas to-electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Requirements

High School Diploma or GED (accredited)

Nice To Haves

Bilingual - Spanish fluent

Responsibilities

Fields customer service inquiries and processes transactions of low-level complexity within business segment independently and proficiently.
Communicates concise and accurate information.
Confirms understanding of customer needs, issues, and requests.
Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within WM.
Escalates more complex issues to appropriate level.
Uses authorized system to gather information, provide information, and/or update customer records.
Provides standard information and education regarding service options, charges, billing, and contracts.
Adheres to service and operational standards established for the call center, including quality, productivity, safety and timeliness goals.