Customer Services Representative
WM•Carson City, NV
•Onsite
About The Position
The Customer Service Rep I position is responsible for receiving and processing calls from customers, serving as the end-to-end point of contact, and resolving customer issues. This role involves collaborating with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed customer expectations. The position is located onsite in Carson City, NV, with working hours from Monday to Friday, 8:30 am to 5 pm.
Requirements
- High School Diploma or GED (accredited)
Nice To Haves
- Bilingual preferred (Spanish)
Responsibilities
- Fields customer service inquiries and processes transactions of low-level complexity within business segment independently and proficiently.
- Communicates concise and accurate information.
- Confirms understanding of customer needs, issues, and requests.
- Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within WM.
- Escalates more complex issues to appropriate level.
- Uses authorized system to gather information, provide information, and/or update customer records.
- Provides standard information and education regarding service options, charges, billing, and contracts.
- Adheres to service and operational standards established for the call center, including quality, productivity, safety and timeliness goals.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
