Customer Services Representative

Waste Management, Inc. (WM) • Carson City, NV

4h • Onsite

About The Position

The Customer Service Rep I position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. This role collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed customer expectations. This role sits onsite in Carson City, NV, with hours from Monday to Friday, 8:30 am to 5 pm.

Requirements

• High School Diploma or GED (accredited)

Nice To Haves

• Bilingual preferred (Spanish)

Responsibilities

• Fields customer service inquiries and processes transactions of low-level complexity within business segment independently and proficiently.
• Communicates concise and accurate information.
• Confirms understanding of customer needs, issues, and requests.
• Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within WM.
• Escalates more complex issues to appropriate level.
• Uses authorized system to gather information, provide information, and/or update customer records.
• Provides standard information and education regarding service options, charges, billing, and contracts.
• Adheres to service and operational standards established for the call center, including quality, productivity, safety and timeliness goals.

Benefits

• Competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.
• Stock Purchase Plan.
• Company match on 401K.
• Paid Vacation, Holidays, and Personal Days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees