Customer Service Representative - Public Services

Town of Mount Pleasant•Mount Pleasant, SC

About The Position

The Customer Service Representative performs a variety of administrative, clerical and customer service duties in support of the Public Services Department.

Requirements

High School diploma
One (1) year experience in an office setting
Valid South Carolina Driver’s License
Or any equivalent combination of education, training and experience
Knowledge of the Public Services Department services and functions; knowledge of other departments throughout the Town
Knowledge of bookkeeping and accounting procedures
Skill in the use of personal computers and office software including word processing, database, internet and spreadsheet applications
Skill in the use of mathematics
Ability to manage and organize tasks and records in a detailed and effective manner
Ability to establish and maintain effective working relationships with co-workers; ability to maintain confidential information
Ability to communicate clearly, both orally and in writing
Ability to interact appropriately with Town employees, officials and the public in a professional manner.

Responsibilities

Provides answers to daily customer service inquiries by phone and in person
Provides general information to Town employees; posts related information as required.
Processes Service Requests and Work Orders; dispatches service calls to the appropriate division; refers requests to appropriate staff for timely response.
Performs a wide range of clerical duties including maintenance of budgetary records, typing, filing, sorting, e-mailing, scanning and faxing of materials
Prepares letters and reports for lost controls, accident reports, disciplinary actions and related personnel functions
Provides assistance to supervisors with special projects
Processes reports as required
Enters service request and work orders in the Departments asset management software in order to resolve resident inquires
Receives and routes in-coming mail and files material for future use
Collects fees/monies and keeps records of them
Compiles information for the reporting of statistical information
Takes dictation for correspondence, memoranda, reports and other materials
Attends meetings and prepares minutes for department as needed
Assists with the completion of purchase requisitions using CSI
May be required to obtain and maintain professional certifications
Performs other duties as required