Temporary Public Service Representative
About The Position
As a Temporary Public Service Representative (Bargaining Unit, Local 25) you are the face of the airport and drive all customer-centric initiatives at Boston Logan International Airport. You excel in communication and embrace diversity, resolving inquiries and complaints to ensure passenger satisfaction. Adapting seamlessly to changing situations, you maintain a strong focus on delivering outstanding customer service. Your commitment to teamwork, cultural sensitivity, and attention to detail contribute to creating a positive and welcoming environment. You are prepared to handle emergencies, follow protocols, and actively contribute to the goal of enhancing the airport experience for our passengers.
Requirements
- 1-3 years of customer service experience.
- Ability to communicate in standard English.
- Ability to obtain a Massport Security Badge and U.S. Customs Seal.
Responsibilities
- Staff information booths, providing ground transportation options, accommodations, and event assistance to passengers.
- Serve as an Airport Ambassador, ensuring passenger flow and public safety at key points.
- Promote Boston and New England through explanation of tourist attractions, hospitality services, and Logan Modernization.
- Operate display systems, providing relevant airline/airport information, managing paging and lost and found services, and assisting with ADA inquiries.
Benefits
- Work/life balance
- A supportive and inclusive culture
- Opportunities for growth
- Providing safe, healthy, and secure work environment
- Supporting the people and businesses of New England
- Achieving results and having positive impact
- Being good neighbors in the communities we serve
- Protecting the environment
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
