Licensing Representative (Public Service Representative 3)

State of Oregon • Portland, OR

5d • Onsite

About The Position

Is customer service second nature for you? Are you ready to assist a high volume of customers? Do you thrive in a high production, busy work environment? Are you able to multitask? Can you review documents to determine licensure eligibility in accordance with applicable laws, rules and policies? If this sounds like you, please apply now for this opportunity to become part of the Board of Pharmacy team. Licensing Representative (Public Service Representative 3) The Board of Pharmacy regulates the Practice of Pharmacy and enforces laws regarding pharmacy staff, drug outlets and the sale of drugs in Oregon. The Board was created in 1891. By licensing pharmacists, pharmacy interns and pharmacy technicians, the Board of Pharmacy ensures that only qualified people practice pharmacy in Oregon. The Board registers and inspects retail and hospital pharmacies and stores that sell over-the-counter drugs. It also registers and inspects drug wholesalers and manufacturers and regulates the quality and distribution of all drugs in Oregon. What You’ll Do As the Licensing Representative you will have regular contact with customers, in- person and by phone, some of which may be upset or angry. You will routinely answer questions relating to over 30 different license categories, assisting customers through online processes and communicating information to customers accurately, consciously and concisely. You will greet the public and all visitors to the agency, act as first-level phone contact for incoming calls to the agency, process incoming mail, issue and renew licenses and be responsible for entering data into the licensing database, reviewing applications for applicability, completeness and eligibility for licensure. Additionally, duties include processing accounts receivable and performing various other licensing representative duties such as run background checks through LEDS (the Law Enforcement Data System), performing continuing education audits, and scan and maintain electronic licensing files. The duties are performed in the Portland office, Monday through Friday, 8:00 am to 4:30 pm to meet agency and department missions. For a full review of the position duties, details, and working conditions, please click here.

Requirements

• Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

Nice To Haves

• Excellent customer service skills.
• Change agile, self-starter, quick learner.
• Experience using a multi-line telephone answering a high volume of calls.
• Experience using Microsoft Office365 suite, especially Outlook, Word, Excel and Teams.
• Payment processing & reconciliation experience.
• Demonstrated experience entering data into a database or customer record management system.

Responsibilities

• Have regular contact with customers, in- person and by phone, some of which may be upset or angry.
• Routinely answer questions relating to over 30 different license categories, assisting customers through online processes and communicating information to customers accurately, consciously and concisely.
• Greet the public and all visitors to the agency, act as first-level phone contact for incoming calls to the agency, process incoming mail, issue and renew licenses and be responsible for entering data into the licensing database, reviewing applications for applicability, completeness and eligibility for licensure.
• Process accounts receivable and performing various other licensing representative duties such as run background checks through LEDS (the Law Enforcement Data System), performing continuing education audits, and scan and maintain electronic licensing files.

Benefits

• Comprehensive Health Coverage: Low-cost medical, vision, and dental plans for you and your family. Additional benefits include life insurance, short- and long-term disability, deferred compensation savings plans, and flexible spending accounts for health and childcare.
• Optional benefits including life insurance, disability, FSA, and more
• Generous Paid Time Off: 11 holidays, 3 personal business days, monthly sick leave and vacation leave that increases with years of service.
• Get There - Oregon’s easy-to-use carpool matching tool and trip planner.
• Public Service Loan Forgiveness : You may qualify for the PSLF program.
• Live, work, and play in Portland, Oregon

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed