Customer Service Representative- Out Processor

Fortive•Everett, WA

17h•Onsite

About The Position

Fortive is looking for a proactive and customer-oriented Customer Service Representative- Out Processor to support our customers and distributors in coming equipment to be serviced. In this role you’ll be out processing customer equipment into the Oracle system that were serviced.

Requirements

An excellent communicator with strong interpersonal skills
Excellent time management, detail-oriented and organized, able to manage multiple priorities
Comfortable working in a fast-paced environment
Customer-focused with a passion for helping others
Demonstrated ability to utilize Microsoft tools including Outlook, Excel, Word
Excellent attendance
Able to learn quickly
Works effectively with coworkers to resolve issues and support team goals.
Ability to understand and share the feelings of customers, even in difficult situations.
Maintains an optimistic and friendly demeanor.
Ability to complete tasks with minimal direction using established policies, guidelines, written & verbal procedures, and instructions.
Ability to identify issues, drive to root cause by gathering and analyzing information, and providing corrective actions to resolve

Nice To Haves

Prior experience with Oracle is a plus
High School Diploma required and associate’s degree, or equivalent work experience preferred

Responsibilities

Verify orders information is correct.
Able to box customer equipment for safe shipment.
Verify equipment information and inspect how equipment is leaving the building.
Collaborate with internal teams to ensure accurate and timely resolution of customer concerns
Maintain detailed records in software system.
Able to lift 15lbs or less when working on customer unit holds
Able to sit/stand at a workstation facing a computer for extended periods of time.
Ability to complete tasks with minimal supervision using established policies, order processing guidelines, procedures, and verbal instructions.
Support customer service work to reduce customer holds
Help unpack equipment when needed.