Customer Service Representative - Move Out Assistant
About The Position
The Customer Service Representative – Move-Out Assistant is responsible for ensuring the smooth and efficient transition of properties from rented status to vacant status. This role involves managing the readiness of properties for showing, coordinating repairs and cleaning, handling tenant communications regarding deposits, and preparing necessary reports and documentation. The position also requires serving as a liaison between the company, owners, and residents during the move-out process, negotiating resolutions, and ensuring compliance with all relevant laws and regulations. Additionally, the role includes handling emergency calls, assisting with daily work orders, and performing other assigned tasks.
Requirements
- Commitment to the company’s mission.
- High school diploma or GED.
- Education, training, skills, and experience necessary to carry out assignments.
- Ability to read, write, speak and communicate effectively.
- Demonstrated skill in correct grammar, spelling, and English usage.
- Demonstrated computer skills with proficiency in Word and Outlook.
- Ability to establish and maintain effective relationships with co-workers, administrative team, and the public.
- Self motivated, punctual, detail oriented, and able to work independently.
- Excellent organizational and interpersonal skills.
- Two (2) or more years experience in the property management field.
- Knowledge of multi-family dwelling rentals and larger complex management.
Nice To Haves
- Additional education and/or training is preferred.
Responsibilities
- Ensuring properties are ready for show with awareness of the “curb appeal” of properties.
- Scheduling and conducting inspections of newly vacated properties.
- Ordering necessary repairs and/or cleaning by appropriate vendors.
- Working with vendors to secure the best services and rates for the company.
- Maintaining work areas and office in clean and orderly manner.
- Providing former tenants with a written accounting of deposit funds and any charges against deposit funds.
- Preparing correspondence letters to tenants, owners, and investors.
- Preparing daily/weekly/monthly reports as required.
- Working to obtain and maintain full occupancy.
- Auditing processes to ensure compliance with standardized procedures.
- Preparing and auditing move-in/move-out paperwork.
- Preparing and monitoring work orders for cleaning, painting and maintenance, as well as pest control, carpet cleaning and other vendors needed for orderly turnover of apartments.
- Preparing vacant rentals, including dusting, cleaning, and vacuuming.
- Serving as liaison between the company, owners and residents during a move-out.
- Negotiating resolutions between tenants, upholding the rules and regulations set forth in the rental agreements.
- Timely and successfully handling resident requests for service, complaints, or problems.
- Complying with all applicable state, federal, and local laws related to the responsibilities of the position, including landlord-tenant laws.
- Answering and creating work orders from the afterhours/weekend emergency phone line on a rotating basis.
- Traveling to properties in through Northern California as needed.
- Attending meetings and events in Chico office as required.
- Assisting with daily work orders as needed.
- Regular attendance.
- Overtime as required.
- Performing related duties consistent with the scope and intent of the position.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
