Service Processor

Window Nation • Fulton, MD

7d

About The Position

Window Nation is seeking to recruit the best talent, with growth being their number one priority. They are committed to finding and keeping the best employees possible and want employees to be their authentic selves, love what they do, and grow with the company both professionally and personally. The Core Role Responsibilities include engaging, listening, and resolving customer issues to ensure a highly personalized customer experience. The Service Processor will triage service-related issues for installed Window Nation products, swiftly and thoroughly research customer inquiries, and ensure scheduling stakeholders can accurately and efficiently schedule service requests. The role requires a sound understanding of our products throughout interactions with customers and vendor-partners. The Service Processor will also order service parts, work with external vendors to ensure product, parts, and service are delivered with a sense of urgency, keep customers updated, and regularly update customer accounts in the CRM. Meeting individual quantitative performance metrics is also a key responsibility.

Requirements

• 2+ years of Customer Service experience to include call centers, customer care centers.
• Experience working in a CRM system or other customer tracking software.
• Ability to handle difficult conversations with a high level of empathy
• Customer-centric mindset
• Ability to provide thorough notes/updates in a CRM
• Proficiency in Microsoft Office
• Excellent interpersonal and communication skills
• Experience working in a high-volume role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

Nice To Haves

• Experience in Dynamics 365

Responsibilities

• Engage, listen, and resolve customer issues; ensure a highly personalized customer experience
• Triage service-related issues related to installed Window Nation products
• Swiftly and thoroughly research customer inquiries
• Ensure that scheduling stakeholders can accurately and efficiently schedule service requests
• Demonstrate sound understanding of our products throughout interactions with customers, vendor-partners, etc.
• Order service parts; work with external vendors to ensure product, parts, and service are delivered with a sense of urgency
• Keep customers updated; regularly update customer accounts in the CRM
• Meet individual quantitative performance metrics

Benefits

• The job posting mentions a culture of inclusion that respects employees' individual strengths, views, and experiences, and that differences make the team better, driving innovation and delivering better business results. It also states that all qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed