Customer Service Representative (Order Processing)
Digital Risk, LLC.•San Antonio, TX
•$17•Hybrid
About The Position
The role requires a problem-solving personality, excellent written communication skills, resilience to stress, reliability, and attention to detail. The role deals largely with email-based orders but will require occasional telephonic communications. You will provide daily communication with clients to deliver customer services and solutions. You will also be responsible for offline order management, including inbound email for equipment orders, general account maintenance, and billing research.
Requirements
- Excellent communication skills, both written and verbal
- Problem-solving and goal-oriented personality, reliability, and attention to detail
- Knowledge of MS Office (esp. MS Excel) and Google Sheet
Nice To Haves
- Experience in Telecom Customer Service
- High School graduate, associate or bachelor’s degree
Responsibilities
- Processing client requests
- Managing large quantities of incoming requests (emails/phone calls)
- Problem-solving, tools utilization while staying within protocol
- Verify and maintain customer account information
- Daily communication with both internal and external customers
- Handling customer escalations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
