Customer Service Representative - Order Entry

Dover Corporation•Arden Hills, MN

6d•Hybrid

About The Position

At CPC (Colder Products Company), we’re not just connecting fluid lines – we’re connecting people, ideas, and possibilities. For nearly 50 years, we’ve been engineering cutting-edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets. But what sets us apart? Our people. We’re a team of problem-solvers, innovators, and forward-thinkers who thrive in a culture that values collaboration, creativity, and continuous improvement. Headquartered in Minneapolis/St. Paul, with over 700 employees in 14 countries, we’re growing fast, and we want you to grow with us! Your Role Are you ready to make an impact and work with a company that values your expertise, ideas, and career growth? As our next Customer Service Representative, you’ll be at the forefront of shaping our organization’s success. This isn’t just a job – it’s a career move where you’ll thrive, learn, and enjoy coming to work.

Requirements

2+ years of experience in customer service
Type at minimum 70 WPM with 99% accuracy
Strong attention to detail

Nice To Haves

5+ years of experience in customer service
2+ years of Oracle experience

Responsibilities

Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities
Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
Create and update customer quotes in Oracle ERP System
Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices
Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
Input order entry complaints into CRM Microsoft system and process to completion
Collaborate with shared services on improvement processes
Manage multiple shared incoming email inboxes
Partner with CPC Specialist to provide exceptional service to internal and external customers
Performs other job duties as assigned to meet business needs.

Benefits

Mentorship, hands-on training, and career development opportunities
Tuition Assistance
Scholarship programs for children of eligible employees
A Co-Op and intern program in partnership with several universities
Recognition programs that celebrate your contributions
Multiple paid-time off programs, including vacation, sick time, company-paid holidays, bereavement leave and paid volunteer time
Paid Parental Leave
Wellness support, including access to in-person and online advisors for mental, financial, and overall well-being
Comprehensive Medical, Dental, Vision coverage starting day one for you and your family
Health Savings Account (HSA) contributions for eligible plans
Company-paid Long-Term & Short-Term Disability and Life Insurance
Onsite gym & wellness programs
401k plan with automatic employer contributions starting on day one
Profit-sharing
Referral bonuses
Adoption, surrogacy, and fertility benefits and assistance
Commuter benefits
Parental, military, jury duty, and bereavement leaves of absence
Paid time off, including 10 paid holidays per calendar year, paid time off beginning at 120 hours annually
Business travel services
Employee discounts
Employee assistance program that includes company paid counseling sessions and legal services