Entry Customer Service Representative
About The Position
Join Our Team as a Customer Service Representative! Are you customer-focused, adaptable, and tech-savvy with strong multitasking skills? We’re hiring Customer Service Representatives at our Customer Service Center in Boise, offering a fast-paced, friendly environment with extensive training and growth opportunities. Enjoy a Monday–Friday schedule (no weekends!) that varies from 7:30am – 6:30pm and a robust benefits package including medical, dental and vision insurance, a health savings account option, generous retirement (which includes both a 401k employer-match and a pension plan), life insurance and much more! Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and in-office days) when certain qualifications are met. Training will be held on-site in Boise, Idaho. Customer Service Representatives deliver exceptional service in a team-oriented environment. They handle a high volume of customer calls and perform a variety of confidential, customer-focused tasks, including setting up accounts, processing movement requests, resolving inquiries, arranging collections, responding to outages, and maintaining account records.
Requirements
- Knowledge of personal computer applications related to customer service system operation and requirements.
- Knowledge of standard office software including Excel, Word, and Outlook.
- Skills in customer service.
- Skills in interpersonal communication.
- Skills in basic math, accounting, 10-key, and typing.
- Skills in multi-tasking by listening, typing, and talking simultaneously.
- Ability to use good judgment in applying established guidelines to solve work problems.
- Ability to maintain composure and deal effectively with a diverse customer base in stressful situations.
- Ability to understand and carry out moderately complex written and oral instructions.
- Ability to operate inbound or outbound phone system.
- High school diploma or GED.
- 1 year of experience in customer service OR 2 years in a service-oriented environment.
- Working at a desk/computer for extended periods of time.
- Use of office equipment.
- Fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people.
- Occasional lifts of no more than 10 lbs.
Nice To Haves
- Microsoft Teams and OneNote.
- Adapt to the ever-changing customer service environment.
- 2 or more years of customer service-related experience.
- 2 or more years of customer service-related experience in a call-center or high-volume service environment.
- Spanish bilingual.
Responsibilities
- Handle a high volume of customer calls.
- Perform a variety of confidential, customer-focused tasks, including setting up accounts, processing movement requests, resolving inquiries, arranging collections, responding to outages, and maintaining account records.
- Deliver exceptional service in a team-oriented environment.
- Provide monitoring and guidance to less experienced members of the team.
- Deal effectively with customers and co-workers.
- Practice a flexible approach in working with team members to develop a successful team.
- Demonstrate ability to appropriately handle confidential information.
- Be comfortable with sitting at a desk the majority of the workday.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings account option
- 401k employer-match
- Pension plan
- Life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
