Customer Service Representative - Order Desk

OSCO Construction Group•Lower Sackville, NS

2d•Onsite

About The Position

Reporting to the Operations Manager, the Customer Service Representative (Order Desk) is responsible for delivering high-quality customer service through high-volume inbound and outbound calls, ensuring all customer inquiries, orders, and service requests are handled accurately and efficiently. This role is critical in supporting daily operations by ensuring all order details are clearly captured and communicated to the dispatch team. The successful candidate will possess strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The goal is to provide a responsive, professional customer experience while ensuring smooth scheduling and delivery execution.

Requirements

Previous Customer Service Representative experience required, with a focus on inbound and outbound call handling
Strong computer skills, including experience with order entry systems and Microsoft Office
Exceptional attention to detail and accuracy in a high-volume environment
Strong communication skills with a professional and customer-focused approach
Proven ability to multi-task, prioritize, and manage competing demands
Strong problem-solving skills, with the ability to quickly adapt to changing schedules and customer needs
Ability to remain calm and effective under pressure in a fast-paced, deadline-driven environment

Nice To Haves

Experience working in an order desk, dispatch, or call centre environment is considered a strong asset
Familiarity with Halifax Regional Municipality (HRM) roadways is an asset
Experience in the concrete, construction, or trucking industry is a definite asset

Responsibilities

Manage high-volume inbound and outbound customer calls in a professional and efficient manner
Accurately process sales orders, quotes, and customer inquiries
Take and enter orders with a high degree of accuracy, ensuring all required details are captured
Assist customers with product inquiries, order placement, order tracking, and issue resolution
Schedule delivery times and coordinate closely with customers and dispatch to ensure timely service
Proactively follow up with customers regarding orders, changes, or service updates
Monitor order progress and adjust schedules as required to meet delivery commitments
Continuously assess and optimize scheduling to support operational efficiency
Verify order accuracy prior to dispatch to minimize errors and delays
Provide backup support for dispatch functions as required
Perform other related duties as assigned