Customer Service Representative - Medical Transportation

EMS • Omaha, NE

1d • Onsite

About The Position

Agents will provide excellent service, and assist customers with medical transportation and accommodation reservations in Alaska. You must have a high level of urgency, empathy and customer service for this program. Must be able to answer inbound customer calls in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

Requirements

• High level of urgency, empathy and customer service.
• Above average customer service skills.
• Strong written and verbal communication skills when interacting with customers and co-workers.
• Friendly and energetic attitude.
• Computer knowledge and Internet skills.
• Ability to navigate between multiple computer screens/tabs.
• Quick learner who enjoys using trouble-shooting and problem solving skills.
• Ability to work both as an individual and as a team member.
• Schedule availability for 11:00am-8:00pm or 12:00pm-9:00pm Sunday-Thursday or Tuesday-Saturday.

Nice To Haves

• High school Diploma or equivalent.
• Familiarity with phone Apps, Internet, Email, and Microsoft Office.
• Previous call center experience preferred.

Responsibilities

• Provide excellent service and assist customers with medical transportation and accommodation reservations in Alaska.
• Answer inbound customer calls in a timely and productive manner.
• Maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

Benefits

• Paid on-the-job training
• Medical, dental, vision, and life insurance benefits
• Causal dress attire
• Individual work spaces
• Complimentary breakfast on Fridays
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED