Customer Service Representative- Medical Billing

Strategic Administrative and Reimbursement Service•Grand Rapids, MI

5h•Remote

About The Position

Advanced Radiology Services (ARS) is seeking an experienced Customer Service Representative to handle incoming patient and insurance phone calls related to patient accounts and process patient correspondence. This is a remote position requiring extensive phone contact in a call center environment. ARS is a large, physician-owned radiology practice providing services to over 60 sites across Michigan, including Corewell Health, West Michigan's largest Level I trauma center and research hospital. Our administrative support is provided by our subsidiary, STARS.

Requirements

High school diploma or equivalent
At least 6 months of experience in customer service
Experience in a medical billing office with knowledge of all aspects of insurance and billing
Proficiency in Microsoft Office products including Outlook, Word, Excel, and PowerPoint
Ability to work M-F from 8:00am to 4:30pm.
Must live in Michigan within an hour of the office.

Nice To Haves

Experience with legal inquiries
Experience in a call center environment

Responsibilities

Answer incoming patient and insurance company phone calls during hours of business.
Answer incoming collection account phone calls and respond to messages.
Submit claims and communicate with insurance companies regarding patient charges.
Handle legal requests from attorneys’ offices related to deceased patients and bankruptcy cases.
Update patient demographics and insurance information using various research tools.
Set up and track patient payment arrangements in accordance with policy.
Investigate and identify errors on patient accounts; follow the necessary procedures to correct.
Work with other departments to research and solve account issues.
Generate phone calls/faxes to patients, doctor’s offices, facilities and insurance companies to assist with claims processing or payment.
Thoroughly document all phone calls or correspondence regarding patient accounts; batch patient correspondence for scanning into system.