Medical Billing Customer Service Specialist

RAYUS Radiology•St. Louis Park, MN

1d•$18 - $26•Remote

About The Position

RAYUS Radiology is looking for a Customer Service Specialist to join their team. The Customer Service Specialist serves as the primary point of contact for resolving medical billing issues for patient billing responsibilities. You will bridge the gap between patients, insurance companies, and internal departments to explain balances, verify demographics, and optimize Revenue Cycle Management processes with a focus on patient satisfaction. This is a full-time remote position working 40 hours per week. Shifts are 9:30am-6:00pm CST.

Requirements

High school diploma or equivalent
2 years’ customer service experience
Proficient with using computer systems and typing
Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook
Knowledge of and adherence to company policies and protocols
Knowledge of and adherence to HIPAA and safety guidelines
Knowledge of basic level computer skills; working knowledge of Windows and Microsoft Office Suite products
Skilled in organizing and prioritizing work and following assignments through to completion
Skilled in written, electronic, and verbal communication
Ability to work independently and in a team environment
Ability to work in a fast-paced environment and meet established deadlines
Ability to be flexible in schedule and adaptable to constant change
Ability to effectively handle details with accuracy
Ability to maintain regular attendance and on-time arrival to work as scheduled
Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion
Ability to resolve service recovery issues and understand when to escalate to the next level
Ability to remain calm in challenging situations
Knowledge of third-party payors
Ability to convey complex subject matter clearly
Ability to use office equipment such as computers, printers, scanners/copiers, fax machines, and telephones

Nice To Haves

Ability to speak Spanish or other languages in addition to English
Health care experience

Responsibilities

Assist clinics, referring doctors, attorneys, insurance companies and patients/responsible parties with medical billing questions
Research explanation of benefits (EOBs) and/or denials in imaging system to assist patients and explain balances
Respond to texts, email and mail regarding billing accounts, problem accounts, general questions and concerns in a timely manner; route to appropriate departmental resources as needed
Escalate more complex inquiries to Senior Customer Service Specialist for support and resolution
Communicate effectively with various departments within Revenue Cycle Management
Meet or exceed team quality assurance standards
Email itemized statements and attorneys, requesting letters of protection (LOPs) from attorneys ensuring proper authorization is on file.
Update billing system with updated patient demographic information
Make calls to referring doctors, patients, insurance companies, and attorneys to receive updated insurance or demographic information on patient accounts
Research Inaccurate and missed adjustments, duplicate charges, reverse collection decisions and insurance denials
Performs other duties as assigned