Medical Customer Service Representative

Siouxland Community Health Careers • Sioux City, IA

6d • Onsite

About The Position

Siouxland Community Health Center has an opening for a full-time Medical Customer Service Representative (approximately 40 hours per week). The successful candidate must be willing to work at all facilities as needed by management. This role requires solid experience and advanced knowledge in several key areas, including strong communication skills, previous successful work experience providing exceptional customer service, and experience in a medical clinic setting (strongly preferred). Proficiency in data entry, knowledge of health insurance, and bilingual Spanish skills are also highly desirable. The ability to multi-task and work efficiently in a stressful environment is crucial. The Medical Customer Service Representative will enthusiastically exhibit exceptional customer service skills, offer proactive suggestions for workflow improvements, and perform other duties as assigned. They will also be responsible for meeting collection standards for patient co-payments and completing new patient paperwork and check-in documentation, including updating GE Centricity.

Requirements

• Solid experience and advanced knowledge
• Strong communication skills
• Previous successful work experience providing exceptional customer service
• Strong and proficient data entry skills
• Ability to multi-task and work quickly and efficiently in a stressful environment

Nice To Haves

• Experience in a medical clinic setting
• Health insurance knowledge or background
• Bi-lingual Spanish

Responsibilities

• Enthusiastically and consistently exhibit exceptional internal and external customer service skills
• Utilizing first-hand knowledge of assigned tasks and responsibilities, demonstrate initiative in offering proactive suggestions for improvements in departmental workflow and processes
• Perform other duties and projects as assigned, exhibiting willingness to adapt schedule when requested to get the job done, including unconventional hours or days if needed
• Meet or exceed collection standards of obtaining patient co-payment
• Complete new patient paperwork in addition to obtaining check-in documentation and information for all new patients and update GE Centricity

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state or local laws.
• Pre-employment drug screen, background check, and review of required immunizations.
• Exemptions may be granted for religious or medical accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed